Refund Eligibility:
We understand that circumstances may change, and your satisfaction is our priority. A refund for our Software as a Service (SaaS) product is eligible under the following conditions:

a. Within the first 24 Hours of the initial purchase.

b. If the user encounters technical issues that our support team is unable to resolve.

Refund Process:
To initiate a refund, please contact our customer support team at [support email] within the eligible period. Provide a detailed explanation of the reason for the refund request, along with any relevant information.

Evaluation and Approval:
Refund requests will be evaluated based on the provided information and adherence to the eligibility criteria. We reserve the right to approve or deny refund requests at our discretion.

Exclusions:
Refunds will not be issued under the following circumstances:

a. After the specified refund period has elapsed.

b. If the user fails to provide necessary information or cooperate with the support team in resolving issues.

Account Deactivation:
Upon refund approval, access to the SaaS product will be deactivated, and the user’s account will be closed.

Prohibited Activities:
Users engaging in misuse, abuse, or any form of fraudulent activity to gain a refund will be disqualified from the refund policy, and appropriate actions may be taken.

Subscription Renewals:
Refunds are not applicable to subscription renewals. Users are responsible for canceling automatic renewals if they do not wish to continue with the service.

Changes to the Refund Policy:
This refund policy is subject to change without prior notice. Any modifications will be effective immediately upon posting on our website.

 Contact Information:
For any questions or concerns related to refunds, please contact our customer support team at Support@dealertools.co.uk

By using our SaaS product, you acknowledge that you have read, understood, and agreed to this refund policy.